APFELL Apex jacket in black, close up against a concrete wall

Customer care

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Questions about sizing, an order or an exchange? Send us a message and the team will get back to you.

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Quick answers

Delivery, returns, sizing and paying with Klarna. Anything else, get in touch.
Delivery

UK Standard is £3.99 and takes 3 to 7 working days, and it is free on orders over £80. UK Express is £6.99 and takes 1 to 3 working days. Delivery to Europe is £11.99. Orders are processed within 1 business day. See the delivery policy.
Returns

Request a return within 14 days of delivery. Return shipping is free and we send you a label. Items need to be unworn with tags. See the returns policy.
Exchanges

Need a different size? Message us before sending anything back and we will sort the exchange.
Sizing

Every product page has a size guide with chest, length and waist measurements for S to XL.
Pay in 3 with Klarna

Choose Klarna at checkout to split your order into 3 interest-free payments. Klarna's eligibility checks and terms apply.